4dyes2 Privacy Policy
At 4dyes2, we take our responsibility to protect each member's personal information seriously. This Privacy Policy explains clearly how we collect, process, store and protect your data as a user of our platform.
Our Data Protection Principles
Every data-related decision made by 4dyes2 is guided by these six core principles to ensure your privacy is always protected.
Layered Security
Your personal data is protected using strong encryption technology. Every layer of our system is designed to ensure sensitive information cannot be easily accessed by outside parties. 🔒
Guaranteed Confidentiality
We never sell or disclose your personal information to third parties without your consent, except in circumstances clearly set out in this policy.
Control in Your Hands
As a 4dyes2 member, you have the right to access, amend and request deletion of your personal data. We provide a straightforward channel for any data-related requests. ✅
Limited Collection
We only collect data that is genuinely required to provide services to you. No excess information is requested or stored without a legitimate purpose.
Licensing Compliance
Our privacy policy is built on the requirements of international regulatory bodies under the licence we hold, ensuring best practices are followed at all times.
Regular Updates
This policy is reviewed periodically to reflect changes in our services and compliance requirements. You will be notified if any significant changes occur. 📋
1. Introduction
4dyes2 ("we", "our platform" or "4dyes2") is an online gambling platform operating under international licensing. We are committed to protecting the privacy and security of personal information belonging to users who register and use our services.
This Privacy Policy is intended to inform you ("you" or "member") about how we manage personal information collected through the 4dyes2 website, mobile application and all related service channels. By registering an account or using any 4dyes2 service, you are deemed to have read, understood and agreed to the terms stated in this Privacy Policy.
2. Information We Collect
To provide a safe, fair and efficient service, 4dyes2 collects several categories of information from its members. This collection is carried out directly from you and automatically when you use our platform.
2.1 Information You Provide Directly
- Account registration information: full name, date of birth, identity card number (MyKad), email address and mobile phone number.
- Identity verification details (KYC): copies of identity documents, proof of residential address and other information required to comply with licensing requirements.
- Financial information: e-wallet account number (Touch 'n Go eWallet), bank account number for DuitNow or FPX purposes, and crypto wallet information (USDT, BTC, ETH) where applicable.
- Communication information: enquiries, complaints or feedback you send to our customer support team via live chat or email.
2.2 Information Collected Automatically
- System log data: IP address, device type, operating system, web browser type and timestamp of each login session.
- Behavioural data: game records, total deposits and withdrawals, betting history and account activity.
- Cookie and session data: information stored on your device to identify active sessions and maintain account security.
- General location data: IP-based location information for the purpose of geography compliance and security requirements.
2.3 Information From Third Parties
In certain circumstances, 4dyes2 may receive information about you from payment service providers, identity verification agencies or regulatory bodies, in line with legal requirements and the licensing conditions we hold.
3. Purpose of Data Use
4dyes2 uses collected personal information solely for legitimate and transparent purposes. We do not use your data for any purpose outside the scope stated below.
- Service provision: processing account registrations, managing deposits and withdrawals, processing transactions via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency.
- Identity verification: fulfilling KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements as mandated by the licensing body.
- Account security: detecting suspicious activity, preventing fraud and ensuring each account is accessed only by its legitimate owner.
- Customer support: providing assistance via 24/7 live chat and email in Malay and English.
- Service communications: sending important notifications relating to accounts, terms updates or policy changes via email.
- Platform improvement: analysing aggregated usage patterns to improve the user experience and raise service quality.
- Legal compliance: maintaining records required by regulatory authorities and complying with any valid court orders.
4. Information Sharing
4dyes2 does not sell, rent or disclose your personal information to third parties for marketing purposes. However, in certain limited situations, we may share your information with the following parties:
4.1 Service Providers
We work with third-party service providers who help us operate this platform, including technical infrastructure providers, payment processors and identity verification service providers. All such providers are bound by strict confidentiality agreements and are only permitted to process your data according to our instructions.
4.2 Legal and Regulatory Requirements
4dyes2 may disclose personal information where required by law, court order or direction from a relevant regulatory body. Such disclosure is made to the narrowest extent possible and we will endeavour to notify you where the law permits us to do so.
4.3 Protection of Rights and Safety
We reserve the right to disclose information necessary to protect the rights, property or safety of 4dyes2, its members or the public, including in investigations related to fraud or illegal activity.
5. Data Security
We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.
- SSL/TLS encryption on all communications between your device and 4dyes2 servers.
- Layered firewall systems and continuous threat monitoring.
- Strict access controls — only authorised personnel may access sensitive member data.
- Regular security reviews and internal audits.
- Disaster recovery procedures to ensure service continuity and data integrity.
While we take all reasonable precautions, no digital security system can guarantee 100% complete protection. We therefore encourage you to play your part in keeping your account secure by using a strong password and not sharing your login details with anyone.
6. Data Retention Period
4dyes2 retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory requirements.
Financial transaction records and KYC information are retained in accordance with the minimum period set by the international licensing body governing our operations. Once your account is closed or has been inactive beyond the specified period, your information will be securely deleted or anonymised, unless there is a legal obligation to retain it.
7. Your Rights
As the owner of your personal data, you have certain rights regarding the information we hold about you. 4dyes2 fully respects these rights and provides a channel for you to exercise them.
- Right of Access: you have the right to request a copy of the personal information we hold about you.
- Right of Rectification: you may request that inaccurate or incomplete information be corrected.
- Right of Erasure: in certain circumstances, you may request that your personal data be deleted, subject to legal obligations that may prevent full deletion.
- Right to Restrict Processing: you may ask us to restrict how we process your data in certain situations.
- Right to Object: you have the right to object to the processing of your data for certain purposes.
- Right to Data Portability: you may request that we transfer your data to another platform in a machine-readable format, where technically feasible.
To exercise any of the above rights, please contact our support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.
8. Cookies and Similar Technologies
The 4dyes2 website uses cookies and similar tracking technologies to improve the user experience, maintain session security and analyse platform usage patterns.
8.1 Types of Cookies Used
- Essential Cookies: required for basic platform functions such as login verification and session security. The platform cannot function properly without these cookies.
- Performance Cookies: collect anonymous information about how users interact with our platform to help us improve our services.
- Functional Cookies: store user preferences such as language and display settings to improve convenience.
8.2 Cookie Management
You can manage and delete cookies through your web browser settings at any time. However, disabling necessary cookies may affect certain functions of the 4dyes2 platform and your overall user experience.
9. Third-Party Links
The 4dyes2 platform may contain links or references to third-party services such as payment providers. These links are provided solely for your convenience. 4dyes2 is not responsible for the privacy practices of those third-party websites or services.
We encourage you to read the privacy policy of each third-party platform you use, particularly regarding the payment processors you choose for deposits and withdrawals.
10. Changes to This Policy
4dyes2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, regulatory requirements, or current industry practices.
Any significant changes will be communicated to you via your registered email or a notification on our platform at least seven (7) days before the changes take effect. The "Updated" date at the top of this policy will always show the latest version.
Continued use of the 4dyes2 platform after a change notification is considered your acceptance of the updated version of the policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our team through the following channels:
- Live Chat: available 24/7 directly on the 4dyes2 platform, in Bahasa Melayu and English.
- Email: [email protected] — we aim to respond to every enquiry within a reasonable timeframe.
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